주문상품 배송관련
환불을 이미 받았는데 주문했던 상품이 도착했어요.어떻게 해야 하나요?
구매대행 특성상 상품이 이미 고객님께 발송된 상태에서 수령지 변경이 불가능하오 발생한 문제이오니 제품을 뜯지 마시고 저희가 보내드리는 반품택배수거 편에 그대로 보내주시면
됩니다.일반적으로 수령후 저희에게 수거를 요청해 주시면 보통 2일 이내에 처리가 되오니 꼭 연락주시면 감사하겠습니다.
주문한 상품을 아직 받지 못했어요.주문한지 2주가 넘었어요.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
주문한 제품이 세관에서 압류되면 어떻게 해야 하나요?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
주문하면 보통 물건은 언제쯤 받을수 있나요?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
물건을 받았는데 주문한것과 틀린 물건이 왔어요..어떻게 해야 할까요?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
Ordering & Payment
주문제품이 아직 도착하지 않았습니다.어디쯤 있을지 알수있나요?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
공휴일에도 물건이 배송되나요?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Do you deliver to my postcode?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Is next-day delivery available on all orders?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
Do I need to be there to sign for delivery?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
After sales
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
I haven’t received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Refund
My order hasn’t arrived yet. Where is it?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Do you deliver on public holidays?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Do you deliver to my postcode?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Is next-day delivery available on all orders?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it’s important to weigh the potential benefits against the risks and costs.
Do I need to be there to sign for delivery?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.